Refund Policy

What is your returns policy?

If for any reason you aren’t entirely satisfied with your purchase, we are be happy to refund your item/s as long as the item/s are unused or unworn and are returned in the original packaging within 14 days of dispatch at your own expense. An Exchange may be done at any of the Tsonga concept stores in South Africa. All returns that are to be refunded are to be sent directly to our Head Office at your own expense.

 

Can I return an item for a cash refund?

We do not offer cash refunds. Purchases made by credit card or EFT can be refunded using the same method in which the purchase was made.

 

My shoes have a warranty fault. What do I do?

If you receive a faulty item, please notify our Customer Service Department
at customercare@tsonga.com providing the following:

  • The order/receipt number
  • A short description of the issue
  • Picture/s clearly showing the problem
  • Shipping address for replacement product

Once returned, goods will be inspected for manufacturing faults. Items deemed subject to reasonable wear and tear will not be accepted as faulty in which case you will be notified and the item/s will be returned to you at our own expense. Please feel welcome to contact our Customer Service Department for advice on +27(0)33 387 9221.

 

Can I return a pair of Tsonga shoes that I bought from another retailer?

Unfortunately not. Any Tsonga item that was not bought from one of the Tsonga concept stores or online at www.tsonga.com must be returned to the store from which it was purchased. All returns must be accompanied by the proof of purchase.

 

Can I return a pair of shoes I bought on online at www.tsonga.com to a Tsonga store?

Items bought on www.tsonga.com may be retuned for an exchange to any of the Tsonga Concept stores. However should you require a refund, the item will have to be sent to our Head Office at your own expense. You may request one of the Tsonga Concept stores to send the item on your behalf or you may post it directly to:

Customer Service Department
Trademark Investments (PTY) Ltd
1 Dartnell Road
Willowton
3201
South Africa

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